Frequently Asked Question

An automatic order number is issued at the end of the transaction, and you should receive an automatic email notification from our Customer Services Department. In case you do not receive any notification, you may call us at +92 309 2220061 from Monday to Friday between 09 AM and 5 PM or send us an email at feedback@lawrencepur.com, and a customer care representative will get in touch with you.

Our minimum delivery fee is Rs. 300 for all orders in Pakistan that are less than Rs. 8,000. Delivery is free for all online orders that exceed Rs. 8,000. For international orders, delivery charges are determined by the product's weight. The shipping cost will be calculated during the checkout process based on the total weight of the items in your order.

You will always be one of the first to get updates on any of our upcoming promotions.

All orders once placed cannot be modified. However you may cancel the order by calling the customer services at +92 309 2220061 from Monday to Friday between 09 am till 05 pm or by sending an email on feedback@lawrencepur.com within 24 hours of placing your order.

If the customer would like to change a product due to their own personal reason, they will have to bear the cost of logistics. However, if this exchange is due to defect in the product, Lawrencepur will bear all logistic cost.

The order placed online cannot be exchanged at any outlet. It has to be sent back within 7 days of the online purchase in case of exchange or defect.

We have the following payment options:

• Cash on delivery (COD)

• Online – Credit Card Payment

• Easypaisa wallet

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Currently, the COD service is only applicable in Pakistan.

You can pay through Cash on Delivery (COD) while shopping online. Once all items you wish to purchase have been added to your cart, follow the steps below to pay with COD:

• Click ‘Proceed to Checkout.

• Fill in the ‘Billing Information’ and ‘Shipping Method’ forms

• In the Payment Information form, select “Cash on Delivery”

• Click on “Confirm Now.” Note your Order Number which will be provided to you at the “Thank You” page

• You’ll be asked for the required amount in cash at the time of the delivery and will be provided with a receipt along with your purchase.

There are no additional charges for Cash on Delivery.

The COD service is available all over Pakistan.

In cases where multiple items are ordered, typically we ship all the items in one package. However, there are also cases in which multiple items are delivered through multiple deliveries.

In case of damage/defect customer should either call our customer services at +92 309 2220061 from Monday to Friday between 09 am till 5 pm or email the issue on feedback@lawrencepur.com within 24 hours of delivery.

Items can be returned/exchanged within 7 days of purchase, no in-store exchanges. Conditions: Unused, with price label, purchase invoice. Non-exchangeable: Sale items, color differences from screens. Defects reported within 7 days qualify for equal-value exchange. For details, contact customercare@lawrencepur.com or call (+92) 309-2220061.

We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock or appears to be faulty. Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

You may cancel your order any time before the order is processed/shipped by calling the customer services at +92 309 2220061 from Monday to Friday between 10 am till 6 pm or by sending an email on feedback@lawrencepur.com within 24 hours of placing your order. Once the order is processed/shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is processed/shipped, the 'Return and Exchange Policy' will apply.

Lawrencepur may cancel orders for any reason. We may or may not specify the exact reason for cancellation to the customer. Common reasons for cancellations may include the following:

- The item is out of stock,

- Pricing errors

- Credit card payment is declined by the issuing financial institution.

Current list of our General Terms & Conditions followed at all our stores is as follows:

TERMS & CONDITIONS:

- Exchange within 14 days of purchase of garments.

- Loose fabric, accessories, worn, altered and/or used Articles are nonrefundable/nonexchangeable.

- Sale receipt and all tags of the product with barcode required for return/exchange.

- Sale receipt of the product is required for alterations.

- Alterations will not be entertained on products sold on discount.

- Exchange/Claim is not possible on products sold at discount or during sale.

- All claims are subject to the approval from head office.

- All prices are inclusive of sales tax.

- The company will not be responsible for any item or Advance, that remains unclaimed for more than 60 days.

- In case of Made-to-measure (MTM’S), if the trial date is missed, the final delivery date will automatically be extended.

- Lawrencepur does not assume responsibility for any private fabric provided by customer for stitching a Made-to-measure (MTM) garment.

- Made-to-measure (MTM) complaints for stitching will not be entertained, three (3) working days after delivery.

Delivery of all domestic orders typically takes 5 to 7 business days. Delivery timeframes for overseas orders vary based on the shipping company and the destination. The following delivery schedules apply to all international deliveries: 5-7 working days in the UAE 7-9 working days for RSA USA and the UK: 10 to 15 working days.

Some orders are delayed as they are specially made available for our online customers.

We do not ship outside Pakistan at the moment but we will up date it on the web store as soon as this facility is available.

Our Made to Measure service is not available through the web store. It is a specialized service and requires the physical presence of our customers in front of our Designated Master Tailors who are available only at our Brick and Mortar retail stores. Most of the orders are first sent for a Trail which too are done in presence of our Designated Master Tailors before their final delivery. Therefore this service is not available on our web store.

Customers usually follow the standards given to them by their respective tailors. However, generally for our MTM orders the consumption guidelines followed by our stores are as follows:

Size Range	3 P Suit	2 P Suit/ SS	Jacket	W.Coat.3rd pcs
Suits - Regular Fit (S-21)
44-48	3.5	3	2	1
50-52	3.75	3.5	2	1
54-56	4	3.5	2	1
58	4.25	3.5	2.2.5	1.25
Suits - Slim Fit (S-34)
44-48	3.25	3	2	1
50.56	3.5	3.25	2	1
Trousers
Size Range	Regular Fit (TR-125)	Slim Fit (TR-134)
30-38	1.5	1.4
40-44	1.75	1.65
Shirts (All)
Size Range	Mtr
14.5 TO 16	1.8
16.5 TO 17.5	2
SHERWANI
Size Range	Mtr
44 TO 48 R	2.50 - 3
48 TO 56	3.25
58	3.5
Size Range	Mtr
44 TO 48 R	2.50 - 3
48 TO 56	3.25
58	3.5
Shalwar Kameez Fabric Width = 56 "
Size Range	Mtr
S,M & L	4
XL to 2XL	4.5
3XL to 4XL	5
Shalwar Kameez Fabric Width = 36"
Size Range	Mtr
S,M & L	6.75
XL to 2XL	7
3XL to 4XL	7.5
SKurta Fabric Width = 56"
Size Range	Mtr
S,M & L	2
XL to 2XL	2.25
3XL to 4XL	2.25
SKurta Fabric Width = 36"
Size Range	Mtr
S,M & L	3.5
XL to 2XL	3.75
3XL to 4XL	4